Refunds and Exchanges

If you wish to return your jewellery piece in exchange for refund, please contact hello.banksdesign@gmail.com with reasoning of return and order number. This is at discretion of Banks Design. All returns are at discretion of Banks Design unless faulty and must be sent back in original packaging and unworn condition.

Please note that Banks Design does not cover postage costs for returns, unless of a faulty item.

Faulty Item

Each piece is quality checked before sent out but if you do happen to receive a faulty item, we are so sorry.  Please email us with a photo and your order number and we will do what we can to assist you. Faulty items return postage will be covered by Banks Design.

Repairs

We understand that accidents happen and your jewellery piece may need to be fixed up. We offer a repair service on case by case basis with various costs pending the work needed or if stones/pearls needing to be replaced. All postage costs to and from studio is customers responsibility.